Welcome to Highland City Movers. By accessing or using our services, you agree to the terms and conditions outlined below. These Terms & Service govern the use of our website, services, and any related interactions with our company. Please read these terms carefully before using our services. If you do not agree with any part of these terms, you may not use our services.
1. Definitions
- “Company”, “We”, “Us”, or “Our” refers to Highland City Movers, including all employees, agents, and affiliates.
- “Customer”, “You”, or “Your” refers to any person or entity using our services or accessing our website.
- “Services” refers to the moving and storage services provided by Highland City Movers, including local moving, long-distance moving, commercial moving, residential moving, and storage solutions.
2. Use of Services
By engaging Highland City Movers, you agree to:
- Provide accurate and up-to-date information when booking services.
- Comply with all applicable laws and regulations during the use of our services.
- Use our services for lawful purposes only and refrain from engaging in any illegal or unauthorized activity.
- Cooperate with our staff to ensure a smooth moving process, including providing access to your property at the scheduled time.
3. Booking and Payment
- Estimates: All moving cost estimates are based on the information provided by the customer. Any changes to the scope of services, such as additional items, will result in a revised estimate.
- Deposits: A deposit may be required to secure your moving date. This deposit will be applied toward the total cost of your move.
- Final Payment: Payment for services is due upon completion of the move, unless otherwise agreed upon in writing. We accept payment via credit card, debit card, or cash. Failure to make full payment may result in additional fees or the retention of your belongings until payment is received.
- Cancellations: Cancellations must be made at least 48 hours before the scheduled moving date. Failure to cancel within this time frame may result in the forfeiture of your deposit.
4. Limitations of Liability
- Damage to Property: While we take great care in handling your belongings, Highland City Movers is not responsible for damage to items not properly packed by our team. If you choose to pack your own belongings, you assume the risk of any damage during transport.
- High-Value Items: We recommend that you notify us of any high-value or fragile items prior to your move. For items such as antiques, artwork, or valuable electronics, additional packing or handling may be required to ensure their safety. Highland City Movers is not liable for damage to high-value items unless they have been professionally packed by our team.
- Personal Injury: Highland City Movers is not liable for any injuries sustained by the customer or third parties during the moving process. We advise that you avoid entering areas where our team is working to prevent accidents.
- Delays: While we strive to meet all scheduled delivery times, Highland City Movers is not responsible for delays caused by circumstances beyond our control, such as traffic, weather conditions, or government regulations.
5. Insurance and Claims
- Basic Coverage: All moves include basic coverage for loss or damage, as required by law. This coverage is typically calculated at a rate of $0.60 per pound per item.
- Additional Insurance: If you wish to obtain additional protection for your belongings, we recommend purchasing third-party moving insurance. Highland City Movers does not provide additional insurance beyond the basic coverage.
- Claims Process: If any damage or loss occurs during the move, you must notify us in writing within 14 days of the move. We will investigate the claim and provide compensation according to the terms of our coverage.
6. Prohibited Items
Highland City Movers does not transport the following items:
- Hazardous materials, including but not limited to explosives, flammable liquids, and toxic chemicals.
- Perishable food items, unless properly packed and intended for short-distance moves.
- Illegal substances or items.
- Firearms and ammunition (unless legal procedures are followed and prior arrangements are made).
If any prohibited items are found during the move, they will be removed from the shipment, and you may be liable for any legal consequences or damages resulting from their inclusion.
7. Storage Services
- Storage Facilities: If you require temporary or long-term storage, Highland City Movers offers secure, climate-controlled storage solutions. Storage fees are calculated based on the volume of items and the length of time in storage.
- Access to Stored Items: You may request access to your stored items during regular business hours by contacting us at least 24 hours in advance. Additional fees may apply for frequent access.
- Storage Liability: While we take all necessary precautions to protect your items in storage, Highland City Movers is not responsible for damage caused by natural disasters, acts of God, or other events beyond our control.
8. Customer Responsibilities
To ensure a smooth and successful move, the customer agrees to the following:
- Packing: If you choose to pack your own items, ensure that all boxes are properly sealed, labeled, and packed to prevent damage during transport.
- Access: Provide our team with adequate access to your property, including parking, entryways, and any necessary keys or security codes.
- Valuables: Remove personal valuables such as cash, jewelry, and important documents from your home before the move.
- Pets and Children: Keep pets and children in a safe, secured area during the moving process to avoid accidents or interference with the movers’ work.
9. Dispute Resolution
In the event of a dispute, both parties agree to resolve the issue through informal negotiation or mediation before pursuing legal action. If a resolution cannot be reached, the dispute will be settled through binding arbitration in accordance with local laws.
10. Changes to Terms
Highland City Movers reserves the right to modify or update these Terms & Service at any time without prior notice. It is the customer’s responsibility to review the terms regularly. Continued use of our services after any changes constitute acceptance of the updated terms.
11. Governing Law
These Terms & Service are governed by the laws of the state of Florida. Any legal proceedings related to the services provided by Highland City Movers must be filed in the appropriate courts located in Florida.
12. Contact Us
If you have any questions or concerns about these Terms & Service, please contact us at:
Highland City Movers
4020 Palmetto Ave SE, Highland City, FL 33846
Email: info@highlandcitymovers.com
Phone: +1 863-213-0482
By using Highland City Movers, you agree to these terms and conditions. Thank you for choosing us as your moving partner!
