Privacy Policy

Effective Date: December 3, 2024

At Highland City Movers, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By using our website or engaging our services, you agree to the practices described in this policy. Please take a moment to review this Privacy Policy carefully.

1. Information We Collect

We may collect personal information from you when you visit our website, interact with us, or use our services. The types of information we collect include:

• Personal Identification Information: This may include your name, address, email address, phone number, and other contact details.
• Service Information: Details related to your move, such as the addresses of the moving locations, dates of service, and inventory of items to be moved.
• Payment Information: Credit card details, billing addresses, and other financial information necessary for processing transactions.
• Technical Information: Data automatically collected when you interact with our website, including IP addresses, browser type, device information, and usage data via cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide and manage moving, storage, and related services you request.
• Communication: To contact you regarding your booking, respond to inquiries, or send important updates.
• Billing and Payments: To process payments and manage accounts for our services.
• Marketing: To send you promotional materials, offers, and updates about our services, unless you have opted out.
• Website Improvement: To analyze user behavior and improve our website’s functionality and user experience.
• Legal Compliance: To comply with legal obligations, resolve disputes, or enforce our agreements.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in delivering services, such as payment processors, moving contractors, or customer service providers.
• Legal Requirements: We may disclose your information if required by law, in response to a subpoena, or to protect the safety, rights, or property of Highland City Movers, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. After that period, we will delete or anonymize your information.

5. Data Security

Highland City Movers takes reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. We implement industry-standard security measures, including encryption, firewalls, and secure payment processing. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You can request that we correct or update inaccurate information.
• Deletion: You may request that we delete your personal information under certain circumstances.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the communication or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and gather information about website traffic and usage patterns. A cookie is a small file that a website stores on your computer or mobile device.

• Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).
• How We Use Cookies: Cookies help us improve the functionality of our website, remember your preferences, and track your browsing behavior.
• Opting Out of Cookies: You can manage your cookie preferences by adjusting your browser settings. However, disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites, such as those of payment processors or partners. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us, and we will promptly delete it.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at:

Highland City Movers
4020 Palmetto Ave SE, Highland City, FL 33846
Email: info@highlandcitymovers.com
Phone: +1 863-213-0482

By using our services or visiting our website, you agree to the collection and use of your information as described in this Privacy Policy. Thank you for trusting Highland City Movers with your personal data.